Escrow Chain - Company Rules

These Company Rules govern the behavior of all users who access and use the services provided by Escrow Chain ("We," "Our," or "Us"). By using Our escrow platform, You agree to adhere to these rules. Violations of these rules may result in suspension or termination of Your account.

1. User Conduct

  • Respectful Behavior: All users are expected to treat each other with respect, courtesy, and professionalism during transactions. Harassment, abusive language, or inappropriate behavior will not be tolerated.

  • No Fraudulent Activity: Users must not engage in any fraudulent activities, including but not limited to providing false information, misleading the other party, or attempting to scam or defraud others.

  • Compliance with Laws: Users must comply with all applicable local, national, and international laws, including those relating to financial transactions, consumer protection, and data protection.

2. Transaction Guidelines

  • Accurate Information: Both buyers and sellers must provide accurate and complete information related to the transaction, including product details, services offered, and the agreed terms.

  • Fulfillment of Agreements: Sellers are required to fulfill their obligations as stated in the transaction agreement, and buyers must release funds or assets once the agreed-upon terms are met.

  • No Circumvention: Users are prohibited from attempting to bypass the escrow process or directly transacting with each other outside of the platform after initiating an escrow transaction.

3. Payment and Fees

  • Valid Payment Methods: All payments made through Escrow Chain must come from valid, authorized payment methods. Users are prohibited from using stolen or unauthorized funds to make payments.

  • Escrow Fees: Users must acknowledge and accept any fees associated with the escrow transaction, which will be clearly stated before initiating a transaction. Escrow fees are typically charged to either the buyer, the seller, or split between the two, as agreed in the transaction terms.

4. Account Security

  • Confidentiality: Users are responsible for maintaining the confidentiality of their account credentials (username, password, etc.). You must not share your account login information with anyone else.

  • Unauthorized Access: If You notice any unauthorized access or suspicious activity in Your account, You must immediately notify Escrow Chain and take steps to secure Your account.

  • Password Protection: Users are encouraged to use strong passwords to protect their accounts and consider enabling two-factor authentication (2FA) where available.

5. Prohibited Activities

  • Illegal Activities: Users must not use Escrow Chain for any illegal purposes, including money laundering, terrorist financing, or the sale of illegal goods or services.

  • Intellectual Property Violations: Users must ensure that the products, services, or digital assets they offer for escrow do not infringe upon any intellectual property rights, including copyrights, trademarks, and patents.

  • No Discriminatory Practices: Discrimination based on race, religion, gender, sexuality, nationality, or any other protected characteristic will not be tolerated on the platform.

6. Dispute Resolution

  • Cooperation in Disputes: In the event of a dispute, users are expected to cooperate with Escrow Chain and provide all necessary information to resolve the matter.

  • Dispute Mediation: We will mediate disputes between buyers and sellers to ensure that both parties meet the agreed terms. In cases of unresolved disputes, Escrow Chain’s decision will be final and binding.

  • Third-Party Involvement: If a dispute cannot be resolved through mediation, we may involve third-party legal advisors or external arbitration to help resolve the issue.

7. Termination of Account

  • Suspension and Termination: We reserve the right to suspend or terminate any user’s account if they violate these Company Rules or engage in fraudulent, illegal, or inappropriate activities.

  • Consequences of Termination: If Your account is terminated, You may lose access to any pending transactions, funds held in escrow, and other account-related services. In cases of fraud or breach of contract, we may take further legal action.

8. Modifications to the Rules

  • Right to Change Rules: Escrow Chain reserves the right to modify or update these Company Rules at any time. Users will be notified of significant changes, and continued use of the platform after such changes constitutes Your acceptance of the updated rules.

  • Periodic Review: We may periodically review these rules to ensure they remain relevant, and any modifications will be communicated through the platform or via email.

9. Privacy and Data Protection

  • Confidentiality of Personal Information: We respect Your privacy and will handle all personal data according to Our Privacy Policy. Users are expected to adhere to all data protection laws and respect the privacy of other users.

  • Sharing Information: Personal or transaction-related information will only be shared with other users involved in the transaction, or as required by law.

10. Governing Law

These Company Rules are governed by the laws of the United Kingdom. Any disputes arising from these rules will be subject to the jurisdiction of the courts located in London, United Kingdom.

11. Contact Information

For any questions or concerns regarding these Company Rules, or if you need assistance with your account, please contact Us at:

Escrow Chain
128 City Road, London, United Kingdom, EC1V 2NX
Email: support@escrowchain.co.uk